Shipping Policy

Dear Valued Customers

In order to provide you with the best shopping experience, we work diligently to ensure that your orders are delivered safely and quickly. You can find detailed information about our shipping policy below:

Shipping Time and Processing:

Your orders are processed and shipped within 1-3 business days after payment is confirmed. During busy periods this may take longer, but we will keep you informed at every stage.
Processing times may vary for special production or personalized products. Shipping times for such products are indicated on the product page.

Shipping Charges:

There is a flat shipping fee for your orders. The shipping fee is based on the total amount of your order and the delivery region and is added to your cart at checkout.
For international shipments, shipping charges may vary by country and will be indicated during checkout.

Delivery Regions:

We deliver cargo to all parts of Turkey. We also have international shipping options. Delivery times and fees for international shipments may vary by country.
Please make sure that your address information is correct and complete when ordering. Incorrect or incomplete address information may cause delivery delays.

Tracking and Notifications:

When your order is shipped, a tracking number will be sent to you. With this number, you can track the status of your order on the cargo company’s website.
Check the cargo package during delivery. If the package is damaged, make a report to the cargo officer and contact us immediately.

Return and Exchange:

You can find detailed information about our return and exchange policy on our Return and Exchange Policy page.
For problems caused by cargo, damaged or missing products, please contact our customer service. We will offer you a solution as soon as possible.

Contact us:

If you have any questions or problems with your shipment, you can contact our customer service team. We will be happy to help you.

Our Contact Information:

Telephone: +90 123 456 78 90
E-mail: info@musthair.com
Thank you for choosing our site!

Sincerely